Refund Policy

At Skinsmonkey, we strive to ensure your complete satisfaction with every purchase. We understand that there may be instances where a refund might be necessary. This Refund Policy outlines the conditions and procedures for refund requests.

1. Refund Eligibility

1.1. Eligible for Refund

You may be eligible for a refund in the following circumstances:

• Non-Delivery of Items: If you have not received the purchased gaming skin after the specified delivery timeframe (typically 24 hours after purchase).
• Item Discrepancy: If the gaming skin received significantly differs from what was described or advertised on our website (e.g., different float value, pattern, or condition).
• Technical Issues: If you experience persistent technical issues that prevent the proper use or display of the purchased skin, provided these issues are not related to your game client or account.
• Unauthorized Purchases: If unauthorized purchases were made from your account and you have filed a report with both Skinsmonkey and relevant authorities.
• Duplicate Orders: If you were charged multiple times for the same item due to a technical error on our part.

1.2. Not Eligible for Refund

Refunds are generally not available in the following situations:

• Change of mind or buyer's remorse after completing a purchase.
• Price fluctuations in the skin market after your purchase.
• Minor visual differences that fall within reasonable variation for the specified skin condition.
• Issues arising from incompatibility with your game client or account.
• Requests made after the refund eligibility period (14 days from purchase) has expired.
• Items that have been traded away or transferred to third parties after delivery.
• Purchases where the payment method terms and conditions prohibit refunds for digital items.

2. Refund Process

If you believe you are eligible for a refund, please follow these steps to submit a refund request:

3. Refund Timeframes

Here are the general timeframes for our refund process:

Process Step	Timeframe
Initial review of refund request	2-3 business days
Additional investigation (if required)	Up to 5 business days
Processing of approved refunds	3-5 business days
Credit card refund appearance on statement	5-10 business days (varies by bank)
PayPal refund processing	1-3 business days
Bank transfer refund processing	7-14 business days

Please note that these timeframes are estimates and may vary depending on your payment provider and other external factors.

4. Refund Methods

Refunds will typically be processed using the original payment method:

• Credit/Debit Cards: Refunds will be issued to the original card used for the purchase.
• PayPal: Refunds will be issued to the PayPal account used for the purchase.
• Bank Transfers: Refunds will be returned to the originating bank account.
• Site Credit: In some cases, we may offer site credit as an alternative refund method, especially for partial refunds or when the original payment method is no longer available.

5. Partial Refunds

In certain circumstances, we may issue partial refunds:

• When only part of an order is affected by issues qualifying for a refund.
• When a reasonable compromise is reached between the customer and Skinsmonkey regarding an issue.
• When promotional discounts or credits were applied to the original purchase.

6. Special Circumstances

6.1. Account Bans or Restrictions

If your gaming account receives a ban or restriction after purchasing a skin from Skinsmonkey, we cannot provide a refund. Issues related to game developer policies and account restrictions are beyond our control and responsibility.

6.2. Market Value Changes

The market value of gaming skins can fluctuate based on various factors. We cannot provide refunds based solely on changes in market value after purchase.

6.3. Fraud Prevention

To protect against fraudulent refund requests, we may require additional verification steps before processing a refund. This may include identity verification or additional documentation.

7. Cancellation Policy

For orders that have not yet been processed or delivered:

• You may request a cancellation by contacting our customer support team immediately after placing your order.
• If the order has not yet been processed, we will cancel it and issue a full refund.
• If the order is already in processing, we will attempt to stop it, but cannot guarantee cancellation will be possible.

8. Contact Information

If you have questions about our Refund Policy or need to request a refund, please contact us using one of the following methods:

• Email: support@skinsmonkey.com
• Support Ticket: Through your account dashboard on our website
• Phone: +445304604564 (Monday-Friday, 9am-6pm GMT)
• Mail: Skinsmonkey, 26 Alan Port, Aaronberg TD1 2BX, United Kingdom

Our support team is committed to resolving any issues as quickly and fairly as possible.